AI IT support engineer
Connect trusted IT knowledge, service tools and approved fixes to help your support team resolve repeat issues.
Explore the serviceOur servicesSecure AI automation.
Secure AI automation.
Built around your systems.
Choose the outcome first. We assess the workflow, connect the right tools, design the controls and measure what changes.
13 services
AI company assistant
Make tickets, runbooks and change history searchable through a permission-aware assistant that points to its sources.
Explore the serviceAI project office
Bring status reporting, actions, risk drafts and change preparation together across the tools your project already uses.
Explore the serviceAI and automation
Join security, IT operations and business workflows with scoped access, tested actions and evidence of what changed.
Explore the serviceAI assistants and business workflows
Customer and staff assistants, document workflows, multi-step agents and practical AI governance.
Explore the serviceAI vulnerability remediation
Connect prioritisation, ownership, change approval, remediation and verification into one accountable workflow.
Explore the serviceAI migration planner
Turn application inventories and dependency data into reviewed migration waves, cut-over runbooks and recovery decisions.
Explore the serviceAI-assisted software development
Use AI throughout requirements, implementation and documentation, with independent review, repeatable testing and human release approval.
Explore the serviceAI-assisted testing and QA
Use AI to help design and maintain tests, then run them in repeatable tools with results that engineers can inspect.
Explore the serviceCloud, databases and infrastructure
Design and improve cloud, infrastructure and database services with recovery, security and operational ownership built in.
Explore the serviceDigital products and commerce
Bring websites, apps, supplier data, orders, fulfilment and Amazon seller profitability into a connected view.
Explore the serviceWindows Server 2016 end of life assessment
Windows Server 2016 support ends on 12/01/2027, and SQL Server 2016 support ended in July 2026. We review each affected system and give you a costed plan: upgrade, move, retire or protect.
Introductory price until 31/12/2026: £995 for up to 3 servers (normal price £1,500). £2,995 for up to 15 servers (normal price £4,500). Larger estates are priced after a free 30-minute call.
What you get: every server reviewed, a costed plan for each one, and a call to go through it with you.
For comparison: a UK SME assessment with a written report typically costs £2,000 to £7,500 (Security Boulevard, October 2026).
Explore the serviceCyber Essentials readiness check
A fixed-price check of email, domain, website, Google, payment accounts and social pages.
Explore the serviceContract-ready securityPass the security questions
Pass the security questions
that win the contract.
Larger customers and public bodies ask suppliers for Cyber Essentials, ISO 27001 or a completed security questionnaire before they sign. We get you ready, and the certificate itself is issued by an independent certification body.
Cyber Essentials readiness
Start with our fixed-price readiness check. We then fix the gaps with you and prepare your answers for the assessment.
Explore the serviceISO 27001 readiness
Two ways to prepare. Guided: we provide the templates and review your team's work. Full: we build the policies, risk records and evidence with you. We stay with you until you are certified.
Ask for a quoteSupplier security questionnaires
We complete the security questionnaire a customer has sent you, with honest answers and the evidence behind them, and list anything to fix first.
Ask for a quoteHow an engagement works
A pilot with a clear decision.
Technology, model licences, integration, support effort and operating cost belong in the same business case.
- 01
Discover
Agree the workflow, owner, baseline, constraints and source information.
- 02
Design
Select the integrations, permissions, review points and success measures.
- 03
Prove
Test the scoped workflow alongside the team and record exceptions.
- 04
Decide
Compare outcomes and total costs; then expand, hand over or improve the design.
Let’s work together
Discuss your project Start with one useful outcome.
Let’s agree the scope, evidence and controls for a focused pilot.
Our expertiseSecure today.
Secure today.
Build what comes next.
From critical systems to intelligent support, one team to plan, deliver and improve.
01
Cybersecurity and vulnerability remediation
Assess application and database vulnerabilities, prioritise the risks, mitigate exposure and verify the fix. Database activity monitoring and data protection.
Explore this service
02
AI and automation
Connect business workflows, knowledge and approved actions. Build private AI assistants, practical automations and integrations around your operations.
Explore this service
03
Cloud, databases and migration
Discover dependencies, design cloud and database platforms, consolidate systems and plan migrations with tested recovery and rollback.
Explore this serviceIssue→Diagnose→Resolve
Knowledge · Runbooks · Human oversight04
AI-enabled IT support
Combine experienced application and infrastructure specialists with AI-assisted diagnosis, trusted knowledge and approved remediation runbooks.
Explore this servicePlan→Rehearse→Go live
Dependencies · Rollback · Early-life support05
Project management and cut-over
Coordinate people, suppliers and risks. Rehearse the transition, agree go/no-go criteria and plan cut-over, rollback and early-life support.
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06
Web, app design and commerce
Design and build useful websites, mobile apps and e-commerce experiences. Connect fulfilment, 3PL operations and Amazon profitability insights.
Explore this serviceThe Sayah delivery modelFix the issue.
Fix the issue.
Reduce the repeat.
Start with one business-critical application. Combine specialist support, vulnerability remediation and AI-assisted operations, then measure what improves.
Explore a focused pilot Start with a scoped pilot. Agree success measures, access and action limits before delivery.YOUR APPLICATION · YOUR KNOWLEDGE
ObserveTickets, alerts & dependencies→UnderstandPrivate knowledge & AI diagnosis
Customer control at every stepApproved actions · Audit trail · Rollback
ResolveSpecialists & tested runbooks→ImproveVerified fixes & fewer repeat issues
Measure: restoration time · repeat incidents · verified remediation · cost per resolved issue
How it all connectsFour layers.
Four layers.
One business
outcome.
A secure cloud foundation. A planned migration. Intelligence that helps people decide. Automation that moves the work forward.
Security & governance
across every layer
across every layer
01
Automation layer
Connect workflows, reduce manual work and turn decisions into action.
02
AI layer
Apply intelligence to trusted business data and everyday processes.
03
Migration layer
Move applications and databases with a clear, tested transition plan.
04
Cloud layer
Build a secure, reliable foundation across cloud and on-premises systems.
Our approach
From challenge to real results.
Clear decisions, visible progress and an accountable handover.
- 01Understand
Map the service
Listen to stakeholders, inspect dependencies and agree a measurable baseline.
Service map + priorities - 02Design
Make the plan visible
Define the architecture, security controls, delivery stages and acceptance criteria.
Design + migration / cut-over plan - 03Deliver
Rehearse. Test. Transition.
Implement in controlled stages, test recovery and agree each go/no-go decision.
Test evidence + verified handover - 04Support
Resolve and improve
Support the service, verify remediation and automate the repeatable work.
Runbooks + improvement scorecard
What we learn in support informs the next improvement.