Email and collaboration
Mailbox and licence checks, Outlook and Teams guidance, OneDrive troubleshooting and approved recovery steps.
Support that knows your systemsResolve the routine.
Resolve the routine.
Give experts room to think.
Start with the issues your team sees every week. We design AI-assisted diagnosis and controlled remediation around your applications, identity platform and service desk, with a clear handover whenever a specialist is needed.
Repeated email, access and application problems consume experienced engineers’ time. A useful support assistant needs context, identity checks and reliable actions, as well as a conversational interface.
Discuss this service →What we can design and deliverA defined scope.
A defined scope.
A useful outcome.
Accounts and devices
Verified identity checks, approved account workflows, software catalogue requests and controlled endpoint scripts.
Applications and databases
Known-error diagnosis, health checks, job-status investigation and escalation with relevant logs and context.
Service-desk integration
Create and update tickets, classify the issue, record actions and provide a structured handover.
Controlled remediation
Run agreed, tested actions with scoped credentials, clear stopping conditions and recovery steps.
Continuous improvement
Review recurring incidents and turn verified resolutions into candidate runbooks and knowledge articles.
A controlled workflow
Clear steps. Visible decisions.
- 01Verify the request
- 02Retrieve trusted knowledge
- 03Diagnose and propose
- 04Approve or run an authorised fix
- 05Verify and record
Sensitive access changes, privileged operations and business-critical changes stay with authorised people. Security incidents, hardware faults and unfamiliar failures move to the appropriate specialist.
Your delivery pack
What you take away.
- Ticket-volume and issue-type assessment
- Approved action catalogue and escalation routes
- Knowledge connections and source-permission design
- Pilot assistant and remediation integrations
- Runbooks, audit records and handover
Evidence from the pilot
What we measure.
- Resolution rate by agreed issue type
- Time to restore service
- Repeat incidents and reopened tickets
- Total cost per resolved ticket
Baseline, workload, scope and success criteria are agreed before the pilot. Results and savings are measured, not guaranteed.
Works with your environment.
Microsoft Entra ID, Microsoft Graph, Exchange Online, Intune, ServiceNow, BMC Helix and Jira Service Management are integration options, selected for the client’s environment.
View the technology capability map →Connected services
Build the right combination.
AI company assistant
Make tickets, runbooks and change history searchable through a permission-aware assistant that points to its sources.
Explore the serviceAI and automation
Join security, IT operations and business workflows with scoped access, tested actions and evidence of what changed.
Explore the serviceAI vulnerability remediation
Connect prioritisation, ownership, change approval, remediation and verification into one accountable workflow.
Explore the serviceHow every product startsOne project or one application, measured in writing
1. ShadowThe AI works beside your team
2. Run approved tasksYour process owner checks the results
3. MeasureHours and cost saved, in writing
Let’s work together
Discuss your project Start with one useful outcome.
Let’s agree the scope, evidence and controls for a focused pilot.